Privacy
Last updated July 2026.
Short version: we collect what you type into the enquiry form, we use it to call you back about your move, and we do not sell it or mail-list you. The longer version follows.
What we collect
When you send an enquiry, we receive the details you chose to give: typically your name, phone number, the suburb you are moving from, the kind of move, a moving date if you know it, an email address if you add one, and whatever you write in the message, including a Carry Plan summary if you sent one. If you never send the form, the site collects no personal details about you.
Like almost every website, our hosting infrastructure keeps standard technical logs (such as IP addresses and request times) for security and reliability. We do not use them to profile you, and we run no advertising trackers.
What we use it for
- Calling or emailing you back about the move you asked about.
- Planning and carrying out that move if you book it.
- Nothing else. No newsletters you did not ask for, no list-selling, no "partners with offers".
Who sees it
The people who need it to handle your enquiry. Where servicing your request involves a suitable local provider carrying out part or all of the work, we may share your enquiry details with them for that purpose and no other. We do not sell or rent your details to anyone.
How long we keep it
Enquiry details are kept while they are useful for handling your move and for a reasonable period afterwards for record-keeping, then deleted in the ordinary course. If you would like your enquiry details removed sooner, ask through the enquiry form and we will action it.
Security, honestly stated
Enquiries travel over an encrypted connection and are stored on reputable, access-controlled infrastructure. No one can honestly promise perfect security, so we do not; we promise sensible modern practice and minimal collection, which is the better half of the bargain anyway.
Questions
Anything about this policy, or about what we hold that relates to you: use the enquiry form and mention it is a privacy question. A person reads every one.